Radiology Administrative Coordinator
3 weeks ago
Position Overview
Are you looking for a dynamic and engaging role in a fast-paced environment?
University Hospitals Dorset NHS Foundation Trust is seeking a Radiology Administrative Coordinator to join our vibrant radiology team.
In this position, you will be responsible for scheduling appointments through various channels including phone calls, written correspondence, and in-person interactions with patients. Exceptional communication abilities are essential for success in this role. You will also manage reception duties and perform a variety of general administrative tasks to ensure a seamless operational flow.
We are in search of a motivated and approachable individual who is eager to learn and adaptable to change, contributing positively to our comprehensive radiology team.
What We Offer:
- Enhanced annual leave benefits
- Access to health and wellness resources
- Enrollment in our comprehensive NHS pension scheme
- Exclusive NHS discounts at numerous retailers
- Opportunities for training and professional development
- Collaboration with a supportive and inclusive team
Main Responsibilities:
To gain a deeper understanding of the role, please refer to the detailed job description and person specification documents attached to this listing.
About Us:
Our core values shape our identity at University Hospitals Dorset NHS Foundation Trust. They guide our interactions with patients, visitors, and each other, our esteemed colleagues.
We are committed to enhancing services across the Trust, with numerous initiatives being developed and transformed following our recent merger and the New Hospital Programme.
This may involve relocating certain services in the near future, either temporarily or permanently. Hiring managers will be available to address any specific inquiries you may have during the interview process.
Qualifications:
Essential:
- Strong educational background, including GCSEs in Maths and English
- Computer proficiency, such as ECDL or equivalent experience
Experience:
Essential:
- Experience in reception and telephone operations with direct client/patient interaction
- Appointment scheduling and diary management
- Problem-solving capabilities
- Able to prioritize tasks, negotiate, and make informed decisions
- Ability to work collaboratively within a team and independently
Desirable:
- Experience in a healthcare or hospital setting
Technical Skills:
Essential:
- Proficient typing and keyboard skills (e.g., RSA II or equivalent)
- Demonstrated proficiency in Windows applications, including Outlook, Word, and Excel
- Ability to maintain accurate records and file documentation
- Data accuracy in computer systems
Knowledge:
Essential:
- Understanding of the nature of the work, including the Data Protection Act, and the significance of accuracy in all tasks
- Familiarity with patient pathways and RTT waiting times
Desirable:
- Knowledge of Camis and other hospital information systems
Interpersonal Skills:
Essential:
- Able to communicate effectively with a diverse range of individuals in person and over the phone
- Capable of working under pressure and managing interruptions
Desirable:
- Awareness of the special needs of patients
- Ability to demonstrate initiative and work collaboratively within a team
- Competence in handling challenging individuals and situations
Other Requirements:
Essential:
- Willingness to embrace change
- Flexibility to adapt responsibilities to meet service needs
- Availability to cover additional hours as necessary
Desirable:
- Interest in patient interaction
- Willingness to participate in required training
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