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Customer Service Specialist
2 months ago
Position Overview
We are seeking enthusiastic individuals who thrive on engaging with both internal and external clients, possess a meticulous attention to detail, and can swiftly identify key information.
Our commitment to being 'client-centric' is one of our core values, which is evident in our overarching strategy to provide exceptional service to a diverse range of clients. The customer service team plays a crucial and dynamic role in delivering frontline support to our clientele.
If you are dedicated to providing outstanding client service and are passionate about enhancing customer experiences, this is an excellent opportunity to join a busy, cohesive, and supportive team.
The Planning Inspectorate has a rich history of ensuring a fair planning process for England, and our work significantly influences individuals' lives, the communities they inhabit, and the broader economy.
We encourage our team members to work flexibly and collaboratively, exploring innovative approaches to enhance our service delivery.
Role Responsibilities
As a representative of the Inspectorate, you will be the primary point of contact for many of our clients, including Local Planning Authorities, appellants, planning agents, interested parties, and the general public. You will collaborate within a small, supportive team to generate precise and thorough responses to inquiries and complaints, while also managing sensitive information responsibly and adhering to legislative requirements.
For comprehensive details regarding the role and the assessment process, please refer to the candidate information pack.
Office Attendance Requirements
All office-based positions are contractually based at our designated location. We promote office attendance to enhance collaboration, communication, creativity, and employee well-being. You will be expected to attend the office at least 12 times annually. Depending on your role, more frequent attendance may be necessary to ensure efficient service delivery.
Candidate Profile
Essential Qualifications
- Exceptional written and verbal communication abilities.
- Experience in a service delivery or client-focused role.
- Strong organizational skills with the ability to prioritize and manage a varied caseload, meeting deadlines and targets.
- Proven ability to work effectively both independently and as part of a team.
- Analytical and investigative capabilities.
Desirable Qualifications
- Experience in liaising with a variety of internal and external stakeholders.
- Familiarity with handling Freedom of Information and Subject Access Requests, or a willingness to undertake relevant training.
Behavioral Competencies
We will evaluate you against the following competencies during the selection process:
- Effective Communication and Influence
- Decision-Making Skills
- Quality Service Management
- Ability to Deliver Results Promptly
Employee Benefits
In addition to a competitive salary, the Planning Inspectorate contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme. Benefits include:
- Flexible working arrangements, including options for part-time, compressed hours, and remote work where applicable.
- A workplace culture that promotes inclusion and diversity.
- 25 days of annual leave, increasing by one day each year up to a maximum of 30 days after five years, plus an additional privilege day.
- Generous family-friendly policies.
- Modern IT equipment that supports seamless remote work and collaboration across teams.
For detailed information on our benefits, please refer to the Benefits information pack.
