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Retail Team Lead

2 months ago

London, Greater London, United Kingdom END Full time

About END.

END. is a technology-led retailer that provides luxury and contemporary menswear and exclusive sneaker drops to a global audience. As one of the most influential, forward-thinking, and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.

Our Mission

We pride ourselves on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers, we deliver to over 80 countries around the world, and our online business is complemented by our industry-leading retail stores.

Job Summary

We are seeking a highly motivated and experienced Customer Experience Manager to join our Retail Team in our Soho store. The ideal candidate will be a passionate, knowledgeable, and experienced manager accustomed to aiming high and performing under pressure. They will be responsible for assisting the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.

Key Responsibilities

  • To assist the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.
  • Positioned to be ready to assist with and take over full managerial tasks as necessary.
  • Ensuring the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
  • To lead the team in excellence of service by outwardly displaying exemplary service techniques.
  • To drive the store sales through personally and effectively motivating the team to achieve and exceed set budgets and sales targets.
  • To identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
  • To be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
  • Financial accountability in supporting the Store manager in managing wage to sales budget, shrinkage and revenue.
  • To maintain workplace safety and provide a healthy environment for staff and customers.

Requirements

  • Good knowledge and comprehensive understanding of the range of processes, procedures, and systems used in carrying out tasks and activities across the team and how these inter-relate with other teams to deliver outputs.
  • Accountable for delivering assigned tasks within departmental projects to continuously improve. Plans, schedules, and monitors work of self and others to meet deadlines.
  • Good understanding of the team and how it interacts and collaborates with other teams within the department and function.
  • Management responsibility for ensuring team members are motivated and capable of delivering a high-quality service and performance.
  • Make judgements based on good practice and previous experience.
  • Influencing decisions through joint accountability for the volume, quality, and timeliness of end results of work area.
  • Sound communication and diplomacy skills to enable the exchange of complex information.

What We Offer

  • 31 days holiday (including bank holidays and birthday day off)
  • Company pension scheme
  • Generous staff discount
  • Health cash plan
  • Opportunities for professional development and career progression

About Us

We always put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.