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Administrative Support Specialist
2 months ago
Job Overview
The Administrative Support Specialist will play a crucial role in delivering effective and efficient administrative services to the Somerset NHS Foundation Trust. This position will also involve providing adaptable administrative assistance to various departments as needed, ensuring that all operations run smoothly and efficiently.
Key Responsibilities
- Manage daily correspondence, ensuring timely and appropriate responses to inquiries from patients, staff, and other stakeholders in a courteous and professional manner.
- Handle incoming phone calls, taking necessary actions to address issues promptly.
- Process urgent referrals and coordinate outpatient appointments as required.
- Attend team and organizational meetings as necessary to contribute to discussions and decision-making.
About the Organization
The Somerset NHS Foundation Trust is committed to providing a supportive work environment that offers numerous benefits, including flexible working arrangements, competitive pension contributions, generous annual leave, opportunities for career advancement, and ongoing professional development. The area boasts excellent educational facilities and a balanced lifestyle, combining the tranquility of the countryside with urban amenities.
Job Duties
For a comprehensive overview of the responsibilities and expectations for this role, please refer to the attached Job Description & Person Specification.
Candidate Requirements
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent, including English and Maths at grades A-C.
- NVQ Level 3 in Business Administration or Customer Service, or equivalent qualifications/experience.
Experience
Essential
- Demonstrated experience in providing customer-focused administrative support.
- Proficient in IT skills, including keyboard proficiency and familiarity with Microsoft Office applications.
- Effective communication skills, particularly in managing interactions with distressed or anxious individuals.
Desirable
- Familiarity with NHS systems.
Additional Skills
Essential
- Ability to foster and maintain professional relationships with colleagues.
- Strong organizational skills, with the capacity to prioritize tasks methodically.
- Competence in providing clear instructions to team members.
- Capability to manage daily tasks with attention to detail and problem-solving skills.
- Ability to work independently and take initiative.
