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Catering Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tanfield Railway Full time
About Tanfield Railway

Tanfield Railway is a world-renowned heritage attraction celebrating its 300th anniversary in 2025. As a major tourist destination with over 30,000 visitors annually, we are seeking an experienced Catering Manager to lead our food and beverage operations.

Key Responsibilities
  • Oversee daily operations of all catering outlets across the railway, ensuring smooth service during regular hours and large-scale events.
  • Develop and implement efficient procedures that reflect historical authenticity and modern service standards to enhance productivity and profitability.
  • Manage inventory, purchasing, and cost control while ensuring compliance with all food safety and hygiene regulations.
  • Prepare reports for the General Manager, covering areas such as food legislation, COSHH certificates, SOPs, risk assessments, and HACCP plans.
  • Serve as a key holder and alarm holder for Tanfield Railway, with potential responsibilities for responding to alarm callouts.
Menu Planning and Development
  • Collaborate with the team to create menus that are inspired by Tanfield Railway's heritage, offering traditional fare alongside contemporary options.
  • Use creativity to develop seasonal and event-specific menus, with a focus on enhancing the food and beverage offer while increasing sales.
  • Integrate knowledge of historic regional recipes and establish contacts with local food suppliers to create authentic offerings that complement the surroundings.
Staff Management
  • Lead, recruit, and develop a high-performing team of catering employees and volunteers who are passionate about the history of Tanfield Railway and catering.
  • Train staff to provide exceptional customer service, fostering a positive working environment that mirrors the railway's aims.
  • Ensure staff are well-versed in the history of Tanfield, making them ambassadors who can share stories and engage with visitors.
Customer Satisfaction
  • Build strong relationships with visitors, ensuring a warm, welcoming atmosphere that enhances the heritage experience.
  • Handle customer inquiries and complaints efficiently, ensuring all feedback is used to improve the visitor experience.
  • Drive sales and ensure profit margins through effective management and wastage control, while maintaining exceptional standards of service.
Financial Management
  • Develop and manage budgets for the catering department, ensuring financial sustainability while supporting the growth of the railway as a heritage visitor attraction.
  • Monitor expenses, profitability, and pricing strategies to ensure competitiveness while reflecting the high standards of service.
Event Planning and Execution
  • Coordinate and execute catering services for a variety of events, weddings, heritage days, and private parties.
  • Ensure that catering services enhance the authenticity and historical significance of Tanfield Railway events, from food presentation to service delivery.
Qualifications and Skills
  • Proven experience in a Catering Manager or equivalent role.
  • Strong leadership skills with the ability to inspire a team in a historic, customer-focused environment.
  • Experience in managing teams within a busy food and beverage venue, with attention to detail and a focus on delivering exceptional customer service.
  • Excellent communication skills, with the ability to lead and train staff and volunteers to reach high standards.
  • High levels of attention to detail, numeracy skills, and experience with tills and stocktaking processes.
  • Strong knowledge of food safety regulations, including COSHH, HACCP, and holding a Level 3 Food Hygiene Certificate.
  • Ability to thrive in a fast-paced environment, especially during high-volume events and seasonal peaks.
  • A flexible approach to working hours, with availability for weekends, bank holidays, early mornings, and evenings.
  • Willingness to take on a hands-on role when necessary, including food preparation and service, cleaning duties, and opening and closing catering outlets.