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Customer Service Representative

2 months ago

Oswestry, Shropshire, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time
Customer Service Advisor

We are seeking a detail-oriented individual to join our vibrant team as a Customer Service Advisor. Located within the Oswestry area, your primary responsibilities will be to sort through return mail systems, collate and update customer/patient records, send appropriate documentation to the correct addresses and support with incoming calls. Additionally, you will handle various administration tasks to ensure smooth operation of our customer service department.

Key Responsibilities:
  • Sort through return mail and update customer/patient records accurately and in a timely manner
  • Collate and verify customer information from multiple sources
  • Maintain GDPR standards throughout
  • Respond promptly and professionally to external inquiries via email, telephone and other communication channels
  • Support customers with any inquiries and provide a comprehensive understanding of any products and services
  • Perform general administrative tasks
Requirements:
  • IT literate
  • Comprehensive understanding of GDPR
  • Strong attention to detail and accuracy is vital
  • Good work ethic more important than experience