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Customer Service Representative

2 months ago


Chester, Cheshire, United Kingdom Cpl Life Sciences Full time
Customer Service Specialist – Greek Speaking

Location: North West

Pay Rate: Up to £17.00 Per Hour PAYE

Contract Type: 12 Month Contract – Possibility of extension/made permanent.

Job Purpose

We are seeking a customer service associate to join our team initially on a 12-month contract basis.

Key Responsibilities
  • Interact with customers to receive and process orders
  • Handle billing and account inquiries
  • Investigate and resolve customer issues
  • Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
  • Support with preparation of Extract and analyse data
  • Handle escalation from specialists and acting as first line problem solver
  • Evaluate and resolve customer complaints
Requirements
  • Business fluent in Greek, required
  • Experience in customer service and logistics would be beneficial
  • Ability to use SAP (SD module) and other Customer Service applications
  • Advance knowledge and use of Office productivity tools
  • Ability to identify, analyse and solve problems, with limited guidance
  • Quantitative and analytical skills
  • Take responsibility and accountability for successful completion of assigned tasks