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Customer Service Representative
2 months ago
Location: North West
Pay Rate: Up to £17.00 Per Hour PAYE
Contract Type: 12 Month Contract – Possibility of extension/made permanent.
Job PurposeWe are seeking a customer service associate to join our team initially on a 12-month contract basis.
Key Responsibilities- Interact with customers to receive and process orders
- Handle billing and account inquiries
- Investigate and resolve customer issues
- Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
- Support with preparation of Extract and analyse data
- Handle escalation from specialists and acting as first line problem solver
- Evaluate and resolve customer complaints
- Business fluent in Greek, required
- Experience in customer service and logistics would be beneficial
- Ability to use SAP (SD module) and other Customer Service applications
- Advance knowledge and use of Office productivity tools
- Ability to identify, analyse and solve problems, with limited guidance
- Quantitative and analytical skills
- Take responsibility and accountability for successful completion of assigned tasks