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Technical Event Manager

2 months ago

London, Greater London, United Kingdom ICP Search Full time
Job Overview

We are seeking a highly skilled AV Event Manager to join our team at ICP Search. As a key member of our events team, you will be responsible for delivering exceptional technical support to our clients and ensuring seamless event execution.

Key Responsibilities:

  • Client Liaison: Serve as the primary point of contact for clients, ensuring their expectations and requirements are met and exceeded.
  • Event Setup and Execution: Collaborate with technicians to prepare, rig, and de-rig equipment prior to events, and provide on-site technical support as needed.
  • Proactive Engagement: Proactively contact clients to develop and build sales potential, interpret technical solutions, and arrange meetings to establish their requirements.
  • Hotel and Venue Relations: Foster strong relationships with hotel and venue staff, including sales teams, banqueting teams, and front-of-house personnel.
  • Service Improvement: Develop and implement plans to improve service levels with hotel teams, addressing concerns and providing solutions for customer complaints.
  • Visual Storytelling: Create and maintain a portfolio of standard set designs and visuals to enable clients to visualize event possibilities.

Requirements:

  • Experience: Previous experience in managing events, preferably within the hospitality industry.
  • Technical Knowledge: Understanding of AV setups for event purposes.
  • Leadership: Proven ability to lead and be the primary point of contact for events with large corporate clients.