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Customer Relations Manager
2 months ago
We are seeking an experienced Customer Relations Manager to join our team at Fairfax Manor Care Home in Harrogate. As a key member of our sales and marketing team, you will be responsible for promoting our care home and driving enquiries through events, sponsorships, and PR.
Key Responsibilities:- Promote the care home and drive enquiries through events, sponsorships, and PR.
- Communicate accurate information to prospective residents about our facilities, services, and prices.
- Engage with local community groups, healthcare professionals, and potential referral sources to promote Fairfax Manor.
- Be available for evening and weekend meetings, and events as required.
- Conduct tours of the care home for prospective residents and their families, highlighting our offerings.
- Prepare reports on customer service activities, resident satisfaction, and areas for improvement.
- Assist in the development and implementation of policies and procedures related to customer relations.
- At least 3 years' sales and marketing experience ideally within the care sector.
- Hold a full UK Driving License.
- Travel may be required to support another home from time to time.
- Discretionary Bonus Package (5% of weekly fee, excluding respites).
- 25 days Holiday & 8 Bank Holidays.
- Auto Enrolment Pension Scheme.
- 12 Month Appreciation Award & Long Service Awards.
- Employee Assistance Programme.
- Employee Referral Bonus Scheme.
- Access to Lovett Cares Salary Sacrifice Car Scheme.
