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Customer Service Representative

2 months ago

Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service through various communication channels, including phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain a thorough understanding of our products and services to effectively address customer needs
  • Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and issue resolution
Requirements
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous customer service experience preferred, but not required
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Us

Thrifty Car & Van Rental is a leading provider of car and van rental services, with a strong presence in the UK market. We are committed to delivering exceptional customer service and providing our customers with a seamless rental experience.