Food and Beverage Service Manager

3 weeks ago

Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time
Job Title: Food and Beverage Supervisor

Metropolitan Gaming Group is a leading gaming and leisure brand that offers exceptional experiences to its guests. We are seeking a dynamic and friendly Food and Beverage Supervisor to join our team.

Main Responsibilities:
  • Ensure that food and beverages are served promptly and to the required standard.
  • Manage the inventory of crockery, cutlery, glassware, and utensils to ensure a sufficient supply.
  • Use equipment correctly and maintain a clean and tidy work area.
  • Provide outstanding customer service and guest relations at all times.
  • Rectify customer complaints and deal with guest queries in a professional manner.
  • Assist the management team in completing team appraisals, service reviews, and training.
  • Make recommendations to management on improving guest satisfaction.
  • Assist with administrative tasks such as stock ordering, stock taking, and managing timekeeping.
Essential Skills:
  • Excellent customer service skills.
  • Strong interpersonal skills and ability to maintain a positive relationship with guests.
  • Methodical and attentive to detail.
  • Ability to promote all areas of the Club and understand departmental operations.
  • Previous experience in a customer service environment.
  • A team player with excellent communication skills.
  • High level of personal integrity and a strong work ethic.
  • Respect and appreciation for all guests and colleagues.
Benefits:
  • Competitive hourly wage and service charge.
  • 50% off food and beverages in all UK venues.
  • Extensive rewards platform with discounts on travel, retail, and more.
  • Company sick pay, pension, and life assurance.
  • Refer a friend incentives and financial advice services.
  • Employee health and wellbeing services and virtual GP services.
  • Season ticket loans and employee assistance programme.

Please note that you must be aged 18 or above and have the right to work in the UK.

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