Sales Administration Coordinator

1 month ago

London, Greater London, United Kingdom Consumer Additions Ltd Full time
Job Title: Sales Administration Coordinator

We are seeking a highly organized and detail-oriented Sales Administration Coordinator to join our European team in London. As a key member of our sales administration team, you will play a crucial role in delivering exceptional customer service and managing the Order-to-Cash process for key accounts and wholesale clients across Europe.

Main Responsibilities:
  • Manage the Order-to-Cash process for key accounts and wholesale orders across Europe, ensuring timely and accurate order processing, delivery, and invoicing.
  • Collaborate with the European Customer Services Sell in Manager to drive Supply Chain projects and identify areas for enhancement within Sales Administration teams throughout Europe.
  • Provide excellent customer service, responding to customer inquiries, and resolving issues in a polite and friendly manner.
  • Process orders through email or EDI, and liaise with the warehouse to ensure lead times are met.
  • Run daily reports to ensure all orders have been placed correctly, and attend meetings to follow up on activities and present figures.
  • Process invoices the day orders are shipped by the warehouse, and run weekly reports to ensure all orders are invoiced.
  • Support the improvement of business processes, aligning and simplifying ways of working across European Sales Administration teams.
  • Contribute to supply chain transformational projects across Europe to drive efficiency.
Requirements:
  • Minimum 3 years' Wholesale Administrative experience, coupled with excellent customer service experience.
  • Proficient IT skills, including Word, Outlook, Excel, and previous use of SAP, EDI, and E-Gate.

This is a permanent role, paying £32k-£34k, based in our central London office 3 days per week, and 2 days from home.

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