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Business Development Manager

2 months ago

Warrington, Warrington, United Kingdom Global Freight Solutions Full time
Job Specification

Job Title: Business Development Manager

Department: Business Development

Contract: Permanent

Hours: 37.5

Reporting to: Head of Business Development

Location: Remote or Office

Salary: £40,000 circa

About the Role:

The Business Development Manager will be responsible for managing the collaborative relationships with our mid-tier customers. They will be responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.

Main Responsibilities:

  • Managing a customer portfolio: The Business Development Manager will be responsible for managing a portfolio of mid-tier customers, developing and maintaining strong relationships with key decision-makers.
  • Acting as the primary point of contact: The Business Development Manager will be the primary point of contact for GFS customers, providing exceptional customer service and support.
  • Liaising with internal departments: The Business Development Manager will work closely with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience.
  • Identifying new business opportunities: The Business Development Manager will identify new business opportunities amongst existing customers and develop strategies to pursue them.
  • Retention of customers: The Business Development Manager will be responsible for retaining customers and nurturing those key relationships over time.
  • Meetings with customers: The Business Development Manager will schedule regular meetings with customers to discuss their needs and provide solutions.
  • Presentations to key customer contacts: The Business Development Manager will provide presentations to key customer contacts regarding GFS' products and services.
  • Providing accurate status reports: The Business Development Manager will provide accurate status reports of existing accounts and new business opportunities.
  • Generation of new business sales: The Business Development Manager will generate new business sales from existing customer accounts through upselling and cross-selling.
  • Managing customer profitability: The Business Development Manager will manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management.
  • Acting as a liaison: The Business Development Manager will act as a liaison between customers and GFS Departments.
  • Collaborating with the Sales team: The Business Development Manager will collaborate with the Sales team to support onboarding of new mid-tier customers.
  • Meeting deadlines and targets: The Business Development Manager will meet deadlines and achieve targets as set by Manager.
  • Ensuring customer compliance: The Business Development Manager will ensure that the customers within their remit adhere to payment terms.
  • Maintaining accurate records: The Business Development Manager will maintain accurate records of customers interactions up to date on HubSpot.

Requirements:

  • Proven work experience: The Business Development Manager will have proven work experience as an Account Manager, Sales Manager or relevant role.

Essential Skills:

  • Account management experience: The Business Development Manager will have account management experience with the ability to demonstrate skills.
  • Commitment to excel: The Business Development Manager will have a commitment to excel and provide exceptional customer service.
  • Proven track record: The Business Development Manager will have a proven track record in sales / logistics environment.
  • Excellent presentation and negotiation skills: The Business Development Manager will have excellent presentation and negotiation skills.
  • Good organisational and time management skills: The Business Development Manager will have good organisational and time management skills.
  • Tireless relationship builder: The Business Development Manager will be a tireless relationship builder.
  • Problem solving and critical thinking skills: The Business Development Manager will have problem solving and critical thinking skills.
  • Customer Focused Solutions Experience: The Business Development Manager will have customer focused solutions experience.
  • Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential: The Business Development Manager will have negotiation skills, listening skills, communication skills, presentation skills, time management skills and be influential.
  • Build and maintain strong, long-lasting customer relationships: The Business Development Manager will build and maintain strong, long-lasting customer relationships.
  • Ability to negotiate contracts and close agreements: The Business Development Manager will have the ability to negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships: The Business Development Manager will develop trusted advisor relationships with GFS customers.
  • Prepare reports on account status: The Business Development Manager will prepare reports on account status.
  • Assist with challenging client requests or issue escalations: The Business Development Manager will assist with challenging client requests or issue escalations as needed.
  • Strong verbal and written communication skills: The Business Development Manager will have strong verbal and written communication skills.
  • Understanding of consumer behaviours and industry trends: The Business Development Manager will have an understanding of consumer behaviours and industry trends.
  • Value based selling skills: The Business Development Manager will have value based selling skills.
  • Extensive, accurate product knowledge: The Business Development Manager will have extensive, accurate product knowledge.
  • Demonstrable ability to communicate, present and influence: The Business Development Manager will have a demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.

Desirable Skills:

  • Project Management Skills: The Business Development Manager will have project management skills.
  • Solid experience with CRM software: The Business Development Manager will have solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office.

Personal Qualities:

  • Excellent communication skills: The Business Development Manager will have excellent communication skills.
  • Listens to and values the opinions of others: The Business Development Manager will listen to and value the opinions of others.
  • High level of integrity, trust and respect: The Business Development Manager will have a high level of integrity, trust and respect.
  • Ability to make decisions: The Business Development Manager will have the ability to make decisions.
  • Good problem solving skills: The Business Development Manager will have good problem solving skills.
  • Approachable, adaptable and flexible: The Business Development Manager will be approachable, adaptable and flexible.
  • Positive 'can-do' approach: The Business Development Manager will have a positive 'can-do' approach.
  • Self-motivated, ambition to succeed: The Business Development Manager will be self-motivated and have an ambition to succeed.