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Head of Licensing Operations

3 months ago

Brentwood, Essex, United Kingdom CRA GROUP LIMITED Full time
Position Overview
  • The primary objective of this position is to oversee, guide, and efficiently manage the Licensing Services, supporting the Councils as part of the #OneTeam Transformation initiative. The role requires comprehensive oversight of all activities managed within the teams through effective line management across various regions.
  • The incumbent will serve as the professional authority on Licensing issues, addressing the most significant, contentious, and intricate matters related to Licensing, and will spearhead the resolution of these challenging situations.
  • Responsibilities include reviewing and refining all processes associated with the Licensing service across the Councils, ensuring they are effective and enhance efficiency at the point of service delivery.
  • Collaboration with the Director is essential to lead and implement commercial strategies across a range of regulatory services, particularly focusing on developing a fee structure for licensing consultations and pre-application advice.
  • Monitoring revenue initiatives and providing regular, precise project and financial management updates to the Director is a key responsibility.
  • The role also involves contributing relevant expertise and professional insights into departmental and corporate projects, leading specific initiatives as required, and acting as a deputy for the Director when necessary.


Key Qualifications
  • Proven understanding of community safety and CCTV functions and their support mechanisms.
  • Experience in leading and managing cross-functional teams, ensuring that synergies among related services are directed towards achieving clear outcomes.
  • Track record of successfully implementing innovative service improvements.
  • Strong background in budget management, personnel oversight, and performance evaluation.
  • Experience in contract management with a solid commercial perspective.
  • Ability to interpret complex information with a flexible and creative problem-solving approach, making sound and rational decisions.
  • Experience working at a senior level with political figures in a democratic context.
  • In-depth knowledge of local government operations and the broader public sector.
  • Demonstrated experience in pursuing collaborative organizational goals.
  • Proficient in stakeholder management and engagement.
  • Experience in developing partnership frameworks.
  • Exhibits leadership by taking initiative, providing direction, and accepting responsibility.
  • Able to inspire, motivate, and empower staff while fostering a proactive work environment.
  • Commits to putting people first, working effectively with individuals, teams, clients, and staff.
  • Demonstrates consistent personal values that align with the organization's mission.
  • Commits to equal opportunity principles in employment and service delivery.
  • Effective communicator and networker.
  • Skilled in persuading and influencing others.
  • Confident and professional in interpersonal interactions.
  • Exhibits strong analytical thinking skills.
  • Adept at addressing complex problems and issues.
  • Utilizes expertise effectively.
  • Quickly adapts to new technologies.
  • Communicates clearly and sensitively in both written and oral forms.
  • Open to new ideas and experiences, actively seeking learning opportunities.
  • Handles challenges with creativity and innovation.
  • Thinks strategically and broadly.
  • Supports and drives organizational change initiatives.
  • Plans and executes tasks in a systematic and organized manner.
  • Adheres to established procedures and guidelines.
  • Prioritizes customer satisfaction, delivering quality services or products to agreed standards.
  • Adapts well to change and manages pressure effectively.
  • Maintains a flexible approach to working hours, including occasional out-of-hours commitments.
  • Focuses on achieving results and personal work objectives.
  • Understands business, commerce, and finance principles.
  • Actively seeks opportunities for personal development and career growth.