Smart Engagement Manager

4 weeks ago

London, Greater London, United Kingdom So Energy Full time

About the Role

We are seeking a highly motivated and experienced Smart Engagement Manager to join our team at So Energy. As a key member of our Smart Metering team, you will play a critical role in driving forward our campaigns to maximise the quality and quantity of installations and to optimise processes.

Key Responsibilities

  • Develop and implement campaign strategies to ensure an optimised and cohesive approach to meeting Smart installation targets
  • Support with regulatory compliance in relation to achievement of targets and smart journeys
  • Ensure joined up customer journeys with key partners such as marketing and customer services
  • Develop processes to include process mapping, continuous improvement and working with product and engineering teams to maximise Smart Engagement
  • Utilise excellent communication and customer service skills to actively resolve booking-related complaints both internally and directly with our customers
  • Own and maintain relationships with third parties centred around installation performance
  • Lead SME within the business for all engagement/pre-installation initiatives
  • Meet and work with stakeholders across the business to help achieve your end goals, and ultimately the business' end goal of hitting our Ofgem installation target
  • Daily Management of the Smart Engagement Coordinator

Requirements

  • Competent in navigating IT systems including Microsoft office packages
  • Interested in data analytics and keen to apply this to day-to-day tasks as and when required
  • Motivated to work independently, as well as planning and prioritising workload accordingly

About Us

At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy.

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