Complaints Quality Checker
3 days ago
At St. James's Place, we're seeking a skilled Complaints Adviser to join our team. As a Complaints Adviser, you will be responsible for undertaking quality checks on complaints about advice, ensuring that our clients receive fair and effective support.
Key Responsibilities:- Undertake quality checks on complaints about advice to ensure compliance with regulatory requirements.
- Act as a quality gatekeeper, reviewing non-complex complaint investigations to ensure accuracy and effectiveness.
- Provide support to the Client Liaison division in handling complaints, ensuring that clients receive timely and effective resolutions.
- Act as a point of contact for team members to discuss complaint findings and outcomes.
- Ensure complaints are handled in line with the principle of treating clients fairly and in a cost-effective manner.
- CII Level 4 Diploma in Financial Planning (or equivalent experience).
- Experience of regulated complaint handling within the financial services industry, ideally including quality control experience.
- Breadth of experience of complaints and complaint handling, in a broad range of advice, product, and service-related areas.
- Ability to determine appropriate resolutions for complaints and case reviews, balancing client, financial adviser, and commercial considerations.
- Effective communication skills, identifying information to be escalated and communicating effectively with Complaint Advisers.
- Calm and level-headed when handling difficult and emotive situations.
- High degree of problem-solving skills to understand technical complexities of client complaints about advice and service, proposing appropriate and tailored resolutions.
- Ability to build strong and trusting relationships with others, both internally and externally.
- Private Medical - up to family cover paid for by Company– via BUPA.
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
We're committed to creating a flexible working environment that suits our people's lifestyles. If you're interested in this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us.
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Complaints Quality Checker
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Complaints Quality Checker", "description": "Job SummaryWe are seeking a skilled Complaints Quality Checker to join our team at St. James's Place. As a Complaints Quality Checker, you will play a critical role in ensuring the quality of complaint investigations and providing accurate and effective support to the Client Liaison division.Key...
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Complaints Quality Checker
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Complaints Quality Checker", "description": "Job SummaryWe are seeking a skilled Complaints Quality Checker to join our team at St. James's Place. As a Complaints Quality Checker, you will play a critical role in ensuring the quality of complaint investigations and providing accurate and effective support to the Client Liaison division.Key...
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