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Automotive Sales Assistance Representative
2 months ago
ABOUT CARWOW GROUP
At Carwow Group, we are passionate about connecting individuals with their ideal vehicles. Our mission is to create the ultimate platform for car transitions, reaching drivers through our diverse and engaging automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer.
Initially starting as a review platform, we have evolved into one of Europe's leading online car exchange destinations, with over 10 million customers utilizing Carwow for their buying and selling needs. Our growth trajectory has been impressive, with significant increases in both customer engagement and vehicle transactions.
In a bold move, we expanded our reach by acquiring Autovia, which has significantly enhanced our audience and content delivery. Together, we boast one of the largest automotive YouTube channels globally, along with a substantial print magazine circulation and a vast online content reach.
WHY WORK WITH US?
Recognized in the Culture 100 list as one of the top growth companies to work for, we have also secured substantial funding to propel our expansion plans. As innovators in the automotive sector, we embrace challenges and strive for continuous improvement, always seeking to enhance the experiences we offer to our customers.
Joining Carwow Group means becoming an advocate for drivers and the automotive industry, embracing a culture of disruption and learning from our experiences.
ROLE OVERVIEW
As a Customer Sales Support Specialist at Carwow, you will play a vital role in facilitating our sales and customer support operations. Your contributions will ensure that our customers enjoy a smooth and rewarding experience when selling their vehicles, while also assisting our dealers in efficiently sourcing inventory.
KEY RESPONSIBILITIES
- Customer Engagement: Interact with customers through various communication channels, providing them with the necessary information and support throughout their vehicle selling journey.
- Sales Team Collaboration: Work closely with the sales team to assist with administrative tasks and streamline processes.
- Documentation Management: Review service history documents submitted by sellers, ensuring compliance with data protection regulations.
- Issue Resolution: Address customer inquiries and concerns professionally, escalating issues as needed to ensure timely resolutions.
- Dealer Support: Respond to dealer inquiries, updating internal systems and forwarding requests to relevant departments.
- Administrative Duties: Handle various administrative tasks, including confirming vehicle collections and ensuring accurate photo tagging for listings.
- Reporting: Generate regular reports on customer interactions, feedback, and sales metrics.
- Cross-Departmental Support: Provide assistance to other areas of the business as required.
QUALIFICATIONS
ESSENTIAL SKILLS
- Exceptional customer service skills with experience in client interactions via phone and email.
- A proactive attitude with a willingness to embrace new challenges.
- Strong organizational abilities to manage tasks effectively and meet deadlines.
- A commitment to delivering outstanding customer service and enhancing the customer experience.
- A positive mindset and enthusiasm, complemented by a strong team-oriented approach.
- Excellent verbal and written communication skills, along with proficiency in IT and administrative tasks.
BENEFITS
WHAT WE OFFER
- Flexible hybrid working arrangements.
- Competitive salary and benefits package.
- Pension contributions to support your future.
- Share options to benefit from our success.
- Comprehensive private healthcare and wellness support.
- Generous annual leave and additional days for significant life events.
- Learning and development opportunities to enhance your skills.
- Regular team-building events and social activities.
We are committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds and experiences. Our recruitment process is focused on skills, experience, and potential, ensuring fairness and equality for all candidates.
