Product Support Specialist
3 weeks ago
Join our team at Ntrinsic Consulting Europe Limited as a Product Support Engineer, where you will play a crucial role in delivering exceptional support to our valued customers. As a key member of our Design and Product Support team, you will be responsible for providing proactive product support and training, as well as supporting project delivery and field installation/commissioning teams.
Key Responsibilities:- Provide internal training to Design Engineers and Field teams on products and solutions
- Daily interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing, and data issues
- Create and maintain reference and training documents
- Assist with configuring systems to ensure compliance to specifications
- Interface with clients at the pre-sales stage
- Conduct Factory Acceptance testing with customers present
- Fault find on systems to determine hardware/configuration issues
- Degree or equivalent in electronic engineering discipline or similar
- Excellent written and spoken skills
- Excellent problem-solving skills and an engineering curiosity mindset
- Good understanding of Network products and systems (configuring switches, VLANs, etc.) with hands-on experience
- Strong capabilities with PC applications (standard Windows and manufacturer-specific)
- Knowledge of the principles of Cyber Security would be advantageous
- Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors, etc.)
- Ability to turn concepts into repeatable working solutions
- Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
- Ability to build rapport with internal and external customers
- Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
- Flexible Working Hours: Achieve a healthy work-life balance with flexible working arrangements
- Pension Plan: Secure your future with a generous pension scheme, with employer contributions up to 10%
- Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days
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Product Support Specialist
4 weeks ago
Strood, Kent, United Kingdom Ntrinsic Consulting Europe Limited Full timeProduct Support EngineerJoin our team at Ntrinsic Consulting Europe Limited as a Product Support Engineer, where you will play a crucial role in delivering exceptional support to our valued customers. As a key member of our Design and Product Support team, you will be responsible for providing proactive product support and training, as well as supporting...
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Product Support Specialist
4 weeks ago
Strood, Kent, United Kingdom Ntrinsic Consulting Europe Limited Full timeProduct Support EngineerJoin our team at Ntrinsic Consulting Europe Limited as a Product Support Engineer, where you will play a crucial role in delivering exceptional support to our valued customers. As a key member of our Design and Product Support team, you will be responsible for providing proactive product support and training, as well as supporting...
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Electrical Pre-Sales Specialist
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Financial Professional
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Paediatrician Community Health Specialist
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Paediatrician Community Health Specialist
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Paediatrician Community Health Specialist
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Paediatrician Community Health Specialist
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Retail Store Manager
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Retail Store Manager
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Part/time Female Specialist Support Worker
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Intensive Needs Support Specialist
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Waking Night Support Worker- Strood
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Children’s Complex Care Support Worker
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Health Visitors
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Sen Teaching Assistant
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Automotive Service Technician
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Sen Teaching Assistant
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1 month ago
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Pre-Sales Engineer Specialist
1 month ago
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Peripatetic Clinical Development Nurse Specialist
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Retail Assistant
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Customer Assistant
5 months ago
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