Night Guest Services Representative
3 weeks ago
JOB TITLE – Guest Services Associate - Nights
DEPARTMENT – Front Office
RATE OF PAY - Competitive hourly rate plus excellent benefits
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – 32 hours per week
SHIFT DETAILS – 4 nights out of 7
OVERVIEW
Are you capable of creating a lasting first impression?
WHAT WE SEEK ...
We are eager to welcome a Guest Services Associate to our outstanding Front Office Team. Your composed, efficient, friendly, and professional demeanor will resonate with every guest, showcasing your dedication to providing exceptional guest service.
Your ability to manage multiple tasks seamlessly while maintaining a positive outlook is essential.
YOUR RESPONSIBILITIES ...
As a Guest Services Associate, you will ensure that guests receive a warm and cordial welcome upon arrival and are accommodated according to departmental standards. Your goal is to engage with guests, utilize our advanced technology, and guarantee a consistent level of service from the moment they arrive until their departure. Guest Services Associates must possess comprehensive knowledge of the hotel and the various services offered, consistently delivering high-quality service to all guests and colleagues throughout their stay.
BENEFITS OF JOINING US ...
As a member of The Celtic Collection, you will enjoy a variety of fantastic perks, including complimentary parking during your shifts, lifestyle and retail discounts for you and your family, among others.
Our career development opportunities are tailored to your unique journey, and we take pride in supporting you every step of the way, starting from your first day with personalized in-house training programs. We are confident that you will find this experience rewarding.
ABOUT US ...
Our establishment is strategically located at a prime waterfront location, managed by the team behind the renowned Celtic Manor Resort. As part of The Celtic Collection's expanding portfolio, our hotel features 100 guest rooms, a restaurant and bar, a private dining area, and an activity suite.
Our hotel serves as a vital asset to the local community, providing an inviting space for dining, meetings, and overnight stays. Whether guests are attending a business meeting, concert, family gathering, or sporting event, our accommodations are designed to meet their needs with ease, offering simple check-in, reliable WiFi, and quality refreshments.
RECRUITMENT INFORMATION
In the event of a high volume of applications, we reserve the right to conclude this recruitment process early.
All applicants must be eligible to live and work in the UK, and documented evidence of eligibility will be required as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes applications from individuals of all ages.
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