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Retail Team Leader

2 months ago

Ashford, Kent, United Kingdom Superdry careers Full time
Job Overview

We are seeking a highly motivated and experienced Retail Team Leader to join our team as a Brand Ambassador. As a key member of our store leadership team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and leading a high-performing team.

Main Responsibilities
  • Customer Experience
    • Develop and maintain a deep understanding of our brand, products, and services to provide personalized recommendations to customers.
    • Ensure that every customer interaction is positive, engaging, and exceeds their expectations.
  • Team Leadership
    • Lead, motivate, and develop a high-performing team to achieve sales targets and deliver exceptional customer service.
    • Provide coaching, feedback, and guidance to team members to enhance their skills and knowledge.
  • Store Operations
    • Ensure that the store is visually appealing, well-organized, and meets our brand standards.
    • Manage store inventory, including receiving, stocking, and maintaining accurate inventory levels.
  • Business Performance
    • Monitor and analyze sales data to identify trends, opportunities, and areas for improvement.
    • Develop and implement strategies to drive sales growth, increase customer engagement, and improve operational efficiency.
Requirements
  • Proven experience in retail leadership, with a strong track record of driving sales growth and delivering exceptional customer experiences.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Knowledge of retail operations, including inventory management, visual merchandising, and store maintenance.
What We Offer
  • A competitive hourly rate.
  • 20 days holiday plus your birthday day off.
  • A new style obsessed Superdry wardrobe with our generous clothing allowance.
  • Amazing staff discount with up to 50% online and in store.
  • Flexible working patterns including 4-day working for full time (dependent on store availability).
  • Style and Service obsession fuelled by our awesome training and development.
  • Pension contributions.
  • Life assurance.