Member Engagement Specialist
4 weeks ago
Company Overview
Frasers Group...
At Frasers Group, the enthusiasm and dedication of our team members drive our success. Our commitment to fitness is unparalleled, and our expertise in customer service ensures that we create lasting connections with our clientele. Our culture promotes growth and excellence, supported by a range of attractive benefits:
- 20% discount across all brands
- Performance-based bonus scheme
- Complimentary gym membership
- Monthly recognition program - top performers receive double their salary for the month
- Opportunities to conduct personal training sessions
Position Overview
Key Responsibilities:
- Enhance the experience of every member and guest within our facility.
- Assist in the sales and retention of memberships through exceptional customer service.
- Contribute to maintaining the cleanliness and hygiene standards of the facility as needed.
- Serve as a reliable key holder, covering shifts as required.
- Possess a solid understanding of the membership management software.
- Stay informed about current fitness challenges, class offerings, and gym floor activities, and actively participate.
- Support the Fitness Manager in overseeing gym operations.
- Familiarize yourself with the products and services available.
- Ensure that the facility's cleanliness consistently exceeds expectations by actively participating in its upkeep, with assistance from the entire team.
- Drive secondary revenue targets.
- Address member complaints effectively and ensure that the appropriate manager is notified.
Candidate Profile
Ideal Attributes:
- Outgoing personality with a positive attitude.
- Proficient in all administrative tasks.
- Ambitious and driven, with a strong desire to learn and develop skills relevant to the role.
- Willing to engage in training and development opportunities to enhance both skills and career prospects.
- Capable of stepping into operational key holder responsibilities as needed.
- Passionate about fitness, administration, and customer service.
- Flexible in working shifts to meet business needs and willing to take on additional responsibilities to support team members.
- Target-oriented, contributing to the club's sales and retention goals for overall business success.
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