Facilities Management Professional

2 months ago

Truro, Cornwall, United Kingdom Cleaning Full time

Job Summary:

We are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of cleaning contracts, ensuring that our clients receive exceptional service and that our teams are equipped to deliver high-quality results.

Key Responsibilities:

  • Manage a mixed portfolio of cleaning contracts, including corporate, educational, and commercial sites.
  • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Lead and motivate a team of Supervisors and Operatives, providing guidance and support to ensure they have the skills and resources needed to succeed.
  • Conduct regular site visits to monitor service delivery and identify areas for improvement.
  • Develop and implement strategies to improve service quality, reduce costs, and increase customer satisfaction.
  • Collaborate with other departments to ensure seamless service delivery and identify opportunities for growth and development.

Requirements:

  • Proven experience in a similar role, with a strong understanding of cleaning operations and service delivery.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Ability to analyze data and make informed decisions to drive business growth and improvement.
  • Knowledge of financial forecasting, budgeting, and analysis, with the ability to manage budgets and resources effectively.
  • Strong commercial awareness, with the ability to identify opportunities for growth and development.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading cleaning services company.

Why Join Us:

  • We are a company that values our employees and provides opportunities for growth and development.
  • We are committed to delivering exceptional service to our clients and exceeding their expectations.
  • We are a company that is passionate about making a difference and improving the lives of our clients and employees.

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