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External Coach

1 month ago

Sheffield, Sheffield, United Kingdom M Group Services Full time
About The Role

M Group Services, part of the M Group Services Water Division, is a leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and are looking for aspiring individuals to start their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. The Water Division offers a broad range of technical capabilities to our clients, from asset condition assessment to design, build, commissioning, and completion. With a £2.1 billion order book and turnover at £450 million, we are market leaders in our field.

As a valued employee of the M Group Services Water Division, you'll be entitled to:

  • PPE provided at no cost to you
  • Matched Pension Scheme
  • Overtime/standby
  • Access to our Employee Assistance Programme
  • Opportunities to progress in a successful company
  • Life Assurance
  • The option to take out Personal Accident Insurance
  • The ability to partake in Payroll giving
  • 25 days' annual leave plus 8 days' bank holiday

You will also have access to your 'My Rewards' portal, providing amazing reductions on 1000's of purchases, including Mobile Phone, Utility bills, and top retail brand discounts.

Job Responsibilities

As an External Coach, you will be part of our Training and Coaching Team, responsible for coordinating the performance and development of circa 500 operational staff on client IT systems and mobile devices.

Your responsibilities will include:

  • Provision of day-to-day support to Toughbook users, Project Managers, Front Line Managers, and the Training Manager
  • Train, coach, and support operational users on all aspects of the client's hardware and software, ensuring clear guidelines for the delivery of accurate and timely feedback
  • Carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions
  • Develop and implement an ongoing refresher training program for your respective area
  • Assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes
  • Carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors, and create coaching improvement plans as applicable
  • Work alongside and liaise with Front Line Managers, Project Managers, and the Training Manager to help maximise performance
  • Be an advocate for Commercial Awareness on the contract
  • Provide telephone support to Operational teams
  • Assist the IT Systems & Training Manager with upkeep of the asset inventory, including MWS mobile phones
  • New starter IT equipment/user requests/Client ID Cards
  • Recovery of IT equipment from leavers in a timely manner
Skills and Knowledge Requirements

The ideal candidate will possess:

  • Organised and structured approach
  • Effective time management skills, to meet stringent timescales
  • Ability to influence key players
  • Take responsibility and challenge existing policies and procedures
  • Computer literate
  • Demonstrate an awareness of business procedures
  • Knowledge and understanding of corporate systems in use
  • Ability to act calmly and rationally in a stressful environment
  • Negotiating skills
  • Flexibility to support the business needs
  • Excellent knowledge of Toughbook users' roles and quality of feedback expected

You will require a full driving license for this role.