External Coach
4 weeks ago
M Group Services, a leading provider of essential infrastructure services, is seeking a skilled External Coach to join our Training and Coaching Team. As a valued member of our team, you will play a crucial role in coordinating the performance and development of operational staff on client IT systems and mobile devices.
Key Responsibilities- Provide day-to-day support to Toughbook users, Project Managers, Front Line Managers, and the Training Manager.
- Train, coach, and support operational users on all aspects of the client's hardware and software, ensuring clear guidelines for the delivery of accurate and timely feedback.
- Conduct Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
- Develop and implement an ongoing refresher training program for your respective area.
- Assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes.
- Carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors, and create coaching improvement plans as applicable.
- Work alongside and liaise with Front Line Managers, Project Managers, and the Training Manager to help maximise performance.
- Be an advocate for Commercial Awareness on the contract.
- Provide telephone support to Operational teams.
- Assist the IT Systems & Training Manager with upkeep of the asset inventory, including MWS mobile phones.
- New starter IT equipment / user requests / Client ID Cards.
- Recovery of IT equipment from leavers in a timely manner.
- Organised and structured
- An effective time manager, to meet stringent timescales
- Ability to influence key players
- Take responsibility and challenge existing policies and procedures
- Computer literate
- Demonstrate an awareness of business procedures
- Knowledge and understanding of corporate systems in use
- Ability to act calmly and rationally in a stressful environment
- Negotiating skills
- Flexibility to support the business needs
- Excellent knowledge of Toughbook users' roles and quality of feedback expected
- PPE provided at no cost to you
- Matched Pension Scheme
- Overtime/standby
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- 25 days' annual leave plus 8 days' bank holiday
You will have access to your 'My Rewards' portal, providing amazing reductions on 1000's of purchases, including Mobile Phone, Utility bills & top retail brand discounts.
Here's a few so you can see the type of saving's you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
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