External Coach

4 weeks ago


Sheffield, Sheffield, United Kingdom M Group Services Full time
About The Role

M Group Services, a leading provider of essential infrastructure services, is seeking a skilled External Coach to join our Training and Coaching Team. As a valued member of our team, you will play a crucial role in coordinating the performance and development of operational staff on client IT systems and mobile devices.

Key Responsibilities
  • Provide day-to-day support to Toughbook users, Project Managers, Front Line Managers, and the Training Manager.
  • Train, coach, and support operational users on all aspects of the client's hardware and software, ensuring clear guidelines for the delivery of accurate and timely feedback.
  • Conduct Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
  • Develop and implement an ongoing refresher training program for your respective area.
  • Assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes.
  • Carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors, and create coaching improvement plans as applicable.
  • Work alongside and liaise with Front Line Managers, Project Managers, and the Training Manager to help maximise performance.
  • Be an advocate for Commercial Awareness on the contract.
  • Provide telephone support to Operational teams.
  • Assist the IT Systems & Training Manager with upkeep of the asset inventory, including MWS mobile phones.
  • New starter IT equipment / user requests / Client ID Cards.
  • Recovery of IT equipment from leavers in a timely manner.
Requirements
  • Organised and structured
  • An effective time manager, to meet stringent timescales
  • Ability to influence key players
  • Take responsibility and challenge existing policies and procedures
  • Computer literate
  • Demonstrate an awareness of business procedures
  • Knowledge and understanding of corporate systems in use
  • Ability to act calmly and rationally in a stressful environment
  • Negotiating skills
  • Flexibility to support the business needs
  • Excellent knowledge of Toughbook users' roles and quality of feedback expected
What We Offer
  • PPE provided at no cost to you
  • Matched Pension Scheme
  • Overtime/standby
  • Access to our Employee Assistance Programme
  • Opportunities to progress in a successful company
  • Life Assurance
  • The option to take out Personal Accident Insurance
  • The ability to partake in Payroll giving
  • 25 days' annual leave plus 8 days' bank holiday
My Rewards

You will have access to your 'My Rewards' portal, providing amazing reductions on 1000's of purchases, including Mobile Phone, Utility bills & top retail brand discounts.

Here's a few so you can see the type of saving's you can make:

  • Up to 7% discounts on major supermarkets
  • Up to 52% on Cinema tickets
  • Up to 33% on holidays and travel
  • Up to 10% on restaurants and takeaways
  • Up to 25% off gym membership

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