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Support Professional

2 months ago

Britain Roman province, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Support Officer. As a key member of our team, you will play a vital role in providing support to our customers, enabling them to make informed decisions about their lives and increase their sense of wellbeing.

Key Responsibilities
  • Conduct assessments to identify and prioritize customer needs
  • Develop and implement SMART goal planning to provide needs-led holistic support
  • Create an environment that promotes opportunities for customers to develop, learn, and enable skills towards independence
  • Provide a comprehensive support planning service to customers in line with our department's policies, procedures, and approach
  • Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
  • Maintain accurate and up-to-date records of support provided to customers in accordance with our policies
About You

We are looking for someone who shares our values and is committed to achieving positive outcomes for all of our customers. You will have:

  • Experience of working with vulnerable people with a range of needs in a support capacity
  • A genuine passion for working with people
  • Good communication skills and the ability to engage with and respect the needs of vulnerable people
  • Excellent team working skills with a creative flair and ability to think outside of the box
  • Housing sector knowledge, including housing benefit applications
  • Strong IT and social media skills to manage and maintain administration and recording systems
Why Riverside?

We are a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we have been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We offer a range of benefits, including competitive pay, generous pension, 28 days holidays plus bank holidays, flexible working options, and investment in your learning and personal development.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing. We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics, and working together with your specialist colleagues.

We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.