Vehicle Damage Assessor

4 days ago

Birmingham, Birmingham, United Kingdom Direct Line Group Full time
About Us

At Direct Line Group, we're passionate about delivering exceptional service to our customers. Our team is dedicated to providing a phenomenal level of service, and we're committed to making a positive impact in the lives of our customers.

Job Summary

We're seeking a skilled Vehicle Damage Assessor to join our team in Birmingham. As a key member of our team, you'll be responsible for ensuring the workflow of job cards meets volume targets, identifying fast-track repairs, and collaborating with policyholders and engineering functions.

Key Responsibilities
  • Work within site guidelines to ensure job cards are processed efficiently and accurately.
  • Review repair methodologies to ensure all repairs are cost-effective.
  • Collaborate with policyholders and engineering functions to resolve borderline repairable or beyond economical repair cases.
  • Provide service level agreements to customers, ensuring they're informed about repairs and non-related damage.
  • Ensure compliance with Health and Safety regulations and company procedures.
  • Embed standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets.
What We Offer
  • 9% employer-contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • EV car scheme allowing colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
Why Join Us?

We're committed to creating an inclusive workplace where everyone can be themselves and succeed in their careers. We're proud to be one of the UK's Top 50 Inclusive Employers and strive to make our business an inclusive place to work.

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