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Dispute Resolution Coordinator

2 months ago

London, Greater London, United Kingdom Entain Full time
Job Description

As a Complaint Handler at Entain

You will be responsible for managing and resolving complex customer complaints in a fair and timely manner. This will involve working closely with key stakeholders across the business to ensure that customer outcomes are delivered in accordance with regulatory guidelines and expectations.

Key Responsibilities:

  • Manage and resolve complex customer complaints through effective communication and negotiation with customers and internal stakeholders.
  • Investigate and analyze complaints to identify root causes and implement corrective actions to prevent future occurrences.
  • Develop and maintain relationships with internal stakeholders, including customer service teams, product owners, and senior management.
  • Collaborate with external agencies, such as regulatory bodies and industry associations, to ensure compliance with relevant laws and regulations.
  • Provide feedback and recommendations to the business to improve customer outcomes and reduce complaint volumes.
  • Contribute to the development of policies and procedures related to customer complaints and dispute resolution.

Requirements:

  • Previous experience in handling and resolving customer complaints or disputes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve complex complaints.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of regulatory requirements related to customer complaints and dispute resolution.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development, with a focus on customer service and dispute resolution.
  • A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.