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Administrative Liaison Officer

2 months ago


Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time
Job Summary

We are seeking a highly skilled and compassionate individual to join our team as a Patient Relations Administration Assistant. As a key member of our team, you will play a vital role in supporting patients, carers, and loved ones who contact us with their concerns or compliments.

Our team is dedicated to providing outstanding care to patients across Herefordshire and Worcestershire. We pride ourselves on our commitment to excellence and our ability to make a positive impact on the lives of those we serve.

Main Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service and support to patients and their families
  • Working collaboratively with our team to resolve complaints and concerns in a timely and effective manner
  • Developing and maintaining strong relationships with patients, carers, and other stakeholders
  • Providing administrative support to ensure the smooth operation of our team
About Us

Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering high-quality care to our patients and communities, and we are seeking like-minded individuals to join our team.

We offer a range of benefits, including:

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when working unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of staff networks and wellbeing opportunities
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Strong administrative skills and attention to detail
  • Experience in a similar role or relevant industry

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and are looking for a rewarding career, we encourage you to apply.