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Customer Service Representative

2 months ago

Chester, Cheshire, United Kingdom CK Group Full time
Customer Service Specialist Role

We are seeking a highly skilled Customer Service Specialist to join our team at CK Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Receive and process customer orders, ensuring accuracy and efficiency.
  • Communicate with customers regarding product quality issues, recalls, and backorders.
  • Handle customer inquiries and concerns through phone, email, and fax, providing timely and effective resolutions.
  • Monitor and address customer complaints, ensuring a high level of customer satisfaction.
Requirements:
  • Fluency in English and Greek, with excellent communication and interpersonal skills.
  • Previous experience in a customer service role, with a strong background in handling customer inquiries and complaints.
  • Proficiency in SAP (SD module) and other customer service applications.
About Our Client:

Our client is a global leader in the pharmaceutical industry, dedicated to helping people live better and healthier lives. As a key partner in the industry, they strive to deliver exceptional products and services to their customers.

Location:

This role is based at our client's site in Chester, with a hybrid working arrangement allowing for 50% onsite and 50% remote work.

What We Offer:

We offer a competitive hourly rate of £17.00, as well as opportunities for professional growth and development in a dynamic and supportive team environment.