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Head Host

2 months ago

Nottingham, Nottingham, United Kingdom edyn Full time
Head Host

We're seeking a charismatic and experienced Head Host to join our team at SACO Nottingham. As a key member of the reception team, you'll be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.

Key Responsibilities:
  • Supervise and train the House Host team to deliver outstanding customer service
  • Provide a warm welcome and ensure a seamless guest journey from reservation to checkout
  • Identify opportunities to maximise revenue and occupancy levels
  • Train the House Host Team to deliver exceptional customer service
  • Support the Assistant General Manager to maintain high standards of apartments
  • Participate in weekend shifts and take payments, handle cash, and reconcile end-of-day transactions
  • Manage reservations and queries through various channels
Requirements:
  • Proficiency in written and spoken English language
  • Excellent customer service skills
  • Proficient with IT systems and software, including Microsoft Office
  • Attention to detail, decision-making, sales ability, influencing skills, and problem-solving
  • Previous customer-focused role in hospitality required (min. 1 year)
What We Offer:
  • Competitive salary
  • Bonus scheme
  • 22 days' holiday (plus the option to buy more)
  • Wellbeing benefits, including a cash plan and Employee Assistance Programme
  • Free nights in our properties
  • Recognition schemes
  • Excellent travel and development opportunities
  • Pension (the tax-efficient way)
  • Sick pay
  • Other benefits tailored to you
About Us:

We're part of the edyn family, a group of like-minded individuals who believe in creating sanctuaries for free-thinking urbanites across Europe. Our brands – Locke, SACO, and Cove – offer soulful hospitality firmly rooted in their local neighbourhoods.

We're committed to building a diverse and inclusive workplace where everyone feels valued and empowered to contribute. If you're passionate about delivering exceptional customer service and joining a dynamic team, we'd love to hear from you.