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2nd Line Technical Support Specialist

2 months ago

Dartford, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

Job Title: 2nd Line Technical Support Specialist

Company: Pearson Whiffin Recruitment Ltd

Location: Remote

Job Type: Full-time

Salary: £40,000 + Excellent benefits & Career development

About the Role:

We are seeking a highly skilled 2nd Line Technical Support Specialist to join our team at Pearson Whiffin Recruitment Ltd. As a 2nd Line Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems with equipment and/or systems.

Key Responsibilities:

  • Provide remote-based end-user support to troubleshoot issues and problems with equipment and/or systems.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain computer systems and networks.
  • Set up accounts for new users.
  • Repair and replace equipment as necessary.
  • Test new technology.
  • Administer Microsoft 365.
  • Perform upgrades and updates to existing hardware and software platforms.
  • Manage internal and hosted software platforms such as Azure/365.
  • Maintain and update technical documentation regularly.

Requirements:

  • Minimum of 2-3 years of experience working within an IT support role.
  • Hands-on experience of Microsoft desktop and server operating systems, laptop hardware, Dell/HP server hardware, and Azure or 365 management.
  • Good understanding of networking components such as TCP/IP, DNS, and DHCP.
  • Have either managed directly or been heavily involved in software or hardware deployment projects.

What We Offer:

  • Competitive salary of £40,000 + Excellent benefits & Career development.
  • 25 days annual leave + bank holidays.
  • Workplace pension scheme.
  • Internal trainings.
  • Company events.