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Sales Team Director

2 months ago

Sprowston, United Kingdom Acora Full time
About Acora

We've been on a mission to deliver exceptional customer experiences for over 25 years.

As champions of premium experience-led IT services, we continuously challenge conventional wisdom and push the boundaries of what's possible.

Our mission is to empower individuals and organizations through transformative IT experiences.

Role Overview

As a Sales Team Manager at Acora, you will oversee and lead a team of dedicated Account Managers and Team Leaders.

You will collaborate with existing and new customers, identifying and onboarding opportunities to drive sales growth and customer satisfaction.

You will be a passionate advocate for customer-centricity, ensuring the delivery of exceptional service and support.

Key Responsibilities
  • Lead and motivate the solutions team to achieve sales targets and drive business growth.
  • Identify new business opportunities and develop strategies to acquire new clients.
  • Monitor team member individual KPIs and ensure they are met.
  • Build and maintain strong, long-lasting customer relationships.
  • Ensure all department KPIs are achieved.
  • Manage case escalations through the wider company, working with Cyber, Apps, and Engineering to ensure elevated customer satisfaction.
  • Provide ongoing training and development to the solutions team to enhance their skills and performance.
  • Manage daily staffing levels and holidays.
  • Contribute to inter-departmental projects that contribute to wider company objectives.
  • Attend customer meetings to ensure consistent delivery of solutions, service, and brand.
  • Prepare and present sales forecasts, reports, and performance analysis to senior management and at group sales meetings.
  • Plan and attend networking events.
Role Deliverables
  • Ensure the continued growth of OPEX and CAPEX sales in line with or greater than budget.
  • Performance of sales gross margin versus target.
  • Ensure all solutions department KPI targets are achieved.
  • Customer satisfaction and retention.
  • Individual and team performance.
  • The monitoring and analysis of sales metrics to identify areas for improvement and implementation of corrective actions.
  • The completion of performance and career reviews and team member development in line with objectives.
  • The success of working with Account Managers to spot and develop opportunities with customers to cross-sell other established services.
  • Effectiveness of collaboration with internal teams, as measured by solutions feedback and team performance.
  • Identification and implementation of process improvements or efficiency gains in solution design and delivery.
Key Skills, Knowledge & Experience
  • Commercial acumen.
  • Leadership skills with the ability to set individual and team objectives.
  • Excellent analytical capabilities.
  • Project management and delivery.
  • Presentation skills – contributing facts and data to meetings.
  • Diligent and able to produce high-quality documentation.
  • Flexible, dependable with a can-do approach.
  • Enthusiasm for technology with prior technical knowledge.