Front Desk Receptionist

2 days ago


London, Greater London, United Kingdom Ten Health & Fitness Full time
About the Role

We're seeking a highly skilled and enthusiastic Receptionist to join our Front of House team at Ten Health and Fitness.

As a Receptionist, you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a seamless experience for each client.

You will be responsible for maintaining a high level of customer service, enhancing the client experience, monitoring studio standards, and supporting the whole studio team.

Our ideal candidate is proactive, organized, enthusiastic, and passionate about health and fitness.

Key Responsibilities
  • Ensuring the best possible experience for each client, greeting & offering assistance wherever possible
  • Respond to client queries in person, over the phone and via email
  • Being fully aware of the day's schedule and appointments, managing clear communication across the studio team
  • Promoting our various services and Circle of Care
  • Encouraging clients to purchase block bookings, retail or physio products
  • Maintaining studio standards, re-stocking and supporting administration
What We Offer
  • Free Pilates classes for you and a nominated person - worth over £8,400 pa
  • Discounted physiotherapy and massage
  • £11.50 per hour + performance-based commission
  • Paid lunch break per day
  • Continuous professional development opportunities
  • Additional annual leave per year of service


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