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Digital Operations Lead

2 months ago

London, Greater London, United Kingdom VML Enterprise Solutions Full time
Job Description

Job Title: Service Delivery Manager

Job Summary:

We are seeking an experienced Service Delivery Manager to join our team at VML Enterprise Solutions. As a Service Delivery Manager, you will be responsible for coordinating and facilitating the delivery of high-quality services to our clients. This role requires strong leadership and communication skills, as well as the ability to work effectively with cross-functional teams.

Key Responsibilities:

  • Coordinate and facilitate the delivery of services to clients, ensuring that all agreed-upon SLAs are met.
  • Develop and maintain strong relationships with clients, including regular communication and issue resolution.
  • Lead and manage a team of service delivery professionals, providing guidance and support as needed.
  • Collaborate with internal stakeholders to ensure seamless delivery of services, including technical teams and account managers.
  • Develop and implement process improvements to enhance service delivery and client satisfaction.
  • Provide regular reporting and analysis to clients, including service performance metrics and trends.
  • Identify and mitigate risks to service delivery, ensuring that all necessary steps are taken to prevent or resolve issues.

Requirements:

  • Proven experience in service delivery management, with a strong track record of success.
  • Excellent leadership and communication skills, with the ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong customer service skills, with a focus on delivering high-quality services to clients.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including hybrid working arrangements.
  • The chance to work with a talented team of professionals, delivering high-quality services to clients.
  • Opportunities for professional development and training, to enhance your skills and knowledge.

About VML Enterprise Solutions:

VML Enterprise Solutions is a leading provider of digital commerce solutions, working with some of the world's most exciting brands. We offer a range of services, including strategy, creative, and technical implementation, to help our clients deliver outstanding digital experiences. Our team of experts is passionate about delivering high-quality services, and we are committed to helping our clients achieve their goals.

Our Values:

  • Connect Meaningfully: We believe in building strong relationships with our clients and colleagues, based on trust, respect, and open communication.
  • Inspire Creatively: We are passionate about delivering innovative solutions that meet the needs of our clients, and we encourage creativity and experimentation in all that we do.
  • Include Purposefully: We believe in being inclusive and welcoming, and we strive to create a work environment that is diverse, equitable, and accessible.
  • Approach Positively: We are committed to delivering high-quality services, and we approach every challenge with a positive and solutions-focused attitude.