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Digital Operations Lead

1 month ago

London, Greater London, United Kingdom INEOS Automotive Full time
INEOS Automotive - Digital Operations Lead

About the Role

We are seeking a highly skilled Digital Operations Lead to join our team at INEOS Automotive. As a key member of our Digital function, you will be responsible for leading the operational coverage of our CMS solution, Sitecore. This is a critical role that will report directly to the Digital Systems Manager and will play a crucial part in ensuring the smooth operation of our digital platforms.

Key Responsibilities

  • Manage and lead the operational aspects of the Sitecore platform, ensuring infrastructure availability and resolution of tickets within defined SLAs.
  • Lead administrative activities for the Sitecore platform, including access management, whitelisting, and environment management.
  • Manage direct engagement with Sitecore, in support of upgrades, changes, new requirements, and quotations.
  • Track and follow up on all tickets raised/escalated to other internal teams or 3rd party vendors, ensuring resolution against agreed SLAs.
  • Develop and enhance processes and relationships with 3rd party vendors, ensuring alignment to the operational processes for handling of tickets and upgrades.
  • Work closely with and lead the engagement with the Digital Products Team (Business), ensuring a robust process is adhered to for management and prioritization of work items and tickets.
  • Manage continued Security and PEN testing efforts, to ensure a secure and stable platform, reporting is generated and corrective measures are documented and progressed.
  • Support large and Sprint scale releases/deployment, responsible for deploying Sitecore based releases and site content to Production, on behalf of the vendor.
  • Provide support to the business and the vendors, in updating content and copy in Production.
  • Translate business requirements into solution options and ultimately delivery of chosen solution (App/CRM/Website) meeting core requirements.
  • Handle inbound Digital requests for enhancements, changes, or new features, gathering and documenting initial requirements and channelling these to the respective teams backlogs.
  • Support the Digital Systems Manager in overall change management and delivery programme, ensuring the delivery funnel is effectively managed and solutions delivered on time and budget.

Requirements

  • Strong knowledge and experience of Sitecore CMS (Versions 9-10), including templates, layouts, roles & authorizations workflows, publishing, versioning, etc.
  • Sitecore Administration Certification
  • Extensive experience of Azure DevOps, with Pipeline experience preferable (not essential)
  • Ability to extrapolate core business requirements from users and understand complex business challenges at speed
  • Experience of managing an operational support ticketing queue
  • Comfortable working and leading in a multi-vendor landscape, driving deliverables and plans
  • Experience working in an Agile environment, within a Digital team covering both Delivery and Operations
  • Self-started mentality, able to operate sufficiently without full guidance, managing own workload and priorities
  • Ability to work well in a fast-paced, deadline-driven environment, facing off to multiple stakeholders
  • Experience in working in a low-code/development platform
  • Excellent time management
  • Excellent interpersonal skills and the ability to build long-term professional relationships at all levels, internally and externally
  • Strong Excel and PowerPoint skills
  • Fluent English (written and verbal)