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Merchandising Operations Leader
2 months ago
You're eager to take on more leadership duties. Perhaps you envision managing your own retail location or advancing into a larger role in the future. Initially, your focus will be on enhancing your team development abilities – building a group that meets your operational needs consistently.
This is a well-rounded managerial position with defined responsibilities – you'll have a clear understanding of your objectives and know where to seek assistance. Whether you possess some supervisory experience or are aiming to elevate your career, this opportunity allows you to engage closely with your team and refine your skills.
Key Responsibilities
Our mission is driven by our enthusiasm for quality products, and together we aim to serve and assist every customer.
The General Merchandise sector encompasses home goods, decor, fashion, beauty, and entertainment, along with our exceptional TU and Habitat brands. We enhance our customers' shopping experience beyond just groceries, and your leadership in this area is crucial to the overall customer journey. Reporting to the Lead General Merchandise Manager, your role will concentrate on effective in-store operations, ensuring that your department functions seamlessly on a daily basis.
You will manage a medium to large in-store team – delegating tasks and organizing breaks, creating schedules, addressing performance matters with sensitivity and effectiveness, and assisting with recruitment efforts. As a visible leader on the sales floor, you will serve as a role model who promotes training and fosters an environment where everyone feels included, and team members feel empowered to question existing processes.
Indicators of Success
There is much to accomplish. Here’s how you’ll recognize your growth:
• You are assisting the Lead General Merchandise Manager in achieving enhanced customer and retail results in your area.
• You collaborate closely with another Manager, exchanging ideas and identifying improvement opportunities, ensuring a smooth transition between shifts.
• You communicate directly with your team – providing honest feedback consistently.
• You have learned to guide your team in understanding the customer perspective, taking genuine pride in delivering superior service.
• You are increasingly making swift decisions and are comfortable with uncertainty.
About You
We are open to various career paths. You likely have experience managing or supervising individuals in a similarly dynamic environment and are prepared to tackle the diverse challenges that arise daily – your team relies on your leadership.
A shared enthusiasm for technology is essential. We are at the forefront of digital innovation – utilizing technology for stock management and scheduling.
What matters most is your commitment – you are driven to grow, dedicated to nurturing the potential in others, and, like all of us, passionate about customer service. After all, that is the essence of our retail operations.
Future Opportunities
The management structure is designed to facilitate progression for individuals like you, ensuring everyone has the support and opportunity to excel. Upon joining, you will receive a comprehensive orientation and a tailored training plan developed in collaboration with your manager. They will guide and mentor you to achieve outstanding performance while allowing ample time for your development.
As a General Merchandise Manager, you could advance to a Lead Manager position in Food, In-store Customer Experience, Clothing, or General Merchandise. Looking further ahead, this role serves as excellent preparation for a Store Management position or a leadership opportunity across the broader company family.
Additional Benefits
Compensation will be based on your experience, as well as the complexity and size of the store. In addition, we offer a comprehensive range of benefits for our managers, including:
Discount card – 10% off shopping at our stores after four weeks, increasing to 15% off on specific days. Complimentary food and beverages for colleagues in all locations. Generous vacation entitlement, maternity, and paternity leave. Pension contributions matched at 4-7%. Share scheme – build an investment at discounted rates. Wellbeing support – access to emotional, legal, and financial advice. Colleague networks – connect with like-minded individuals to help realize your potential. Cycle to Work scheme – hire a bike and equipment while benefiting from tax savings. Special offers on gym memberships, dining, vacations, retail vouchers, and more.Begin your journey with us today.
