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Customer Service Representative

2 months ago


Whitchurch, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Efficiently manage stock deliveries, receiving and storing merchandise in a timely and organized manner.
  • Merchandise and maintain our store displays, ensuring a visually appealing and well-organized shopping environment.
  • Work collaboratively with colleagues to achieve sales targets and meet customer needs.
  • Participate in visual merchandising and store maintenance activities to maintain a high standard of store appearance.
Requirements
  • Previous experience in a fast-paced retail environment, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
  • A positive attitude and a passion for delivering exceptional customer service.
  • Ability to work independently and as part of a team, with a focus on achieving sales targets and meeting customer needs.
What We Offer
  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive benefits package, including a pension scheme and enhanced family leave.
  • Opportunities for career development and progression within the company.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.