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Senior Admissions Manager
2 months ago
The University of Glasgow is seeking a highly skilled and experienced Senior Admissions Manager to lead our Admissions team. As a key member of our recruitment team, you will be responsible for managing the admissions process from application to enrolment, ensuring that all processes are executed in line with institutional policy and legislative parameters.
Main Responsibilities- Lead a team of Admissions Officers in a high-volume, high-pressure environment, managing workload, training, and development.
- Ensure that all team members have access to tools and documented processes that meet Admissions requirements, legislative compliance, and excellent customer service.
- Deliver training and manage team members to execute all processes related to the applicant journey, including initial assessment, selection, decision processing, and confirmation processes.
- Support the Enquiry Team Lead in responding to applicant enquiries, including unsuccessful applicant feedback requests or applicant complaints.
- Develop and maintain operational reporting tools to assess process efficiency against key performance indicators and ensure that internal stakeholders are well-informed regarding Admissions progress and future developments.
- Support the creation and implementation of key performance indicators and service level agreements for decision turnarounds for uncapped programs and applicant cohorts.
- Design and develop selection and review processes to ensure decision processing is completed in line with applicant cohort and program or intake category targets and caps.
- Operational lead for core processes with high impact to recruitment, including UKVI Compliance and Fee Status Assessment.
- Support the Admissions Operations Manager in managing technical tools and systems required for Admissions processes.
- Support operational Admissions processes to ensure turnaround times are maintained during periods of high volume.
- Develop and manage relationships with key internal stakeholders in relevant Schools and Colleges, ensuring that all stakeholders are well-informed regarding Admissions progress and future developments.
- Ability to demonstrate the competencies required to undertake the duties associated with this level of post, having acquired the necessary knowledge and skills in a similar role.
- Knowledge of pre-HE and HE qualification frameworks in key recruitment markets: UK, EU, China, South Asia, South East Asia, North America.
- Knowledge of legislation and compliance parameters that govern Admissions practice and policy.
- Ability to work as part of a team and independently on own initiative.
- Effective planning, organizing, and prioritizing with the ability to offer a flexible approach to managing workload and supporting workloads from across Admissions.
- Ability to conduct own research to evaluate academic qualifications using UK NARIC, University guidelines, and other available evidence.
- Ability to manage resource to meet ambitious KPI targets and turnaround times.
- Ability to communicate clearly orally and in writing to ensure effective reporting and customer service.
- Excellent presentation skills to allow complex datasets and outcomes to be clearly communicated to internal and external stakeholders.
- Excellent IT skills: Outlook, Excel, Word, Access, and bespoke databases, with the ability to use University management information systems, Student Records, and Admissions – BI Query, Weblink, and MyCampus.
- Strong interpersonal and communication skills and the ability to deal with complaints and varied data requests.
- Ability to adapt to an ever-changing internal and external Admissions landscape.
- Ability to apply a logical and methodical approach to solving problems encountered throughout the Admissions cycle and to communicate solutions effectively to all key stakeholders.
- Management skills and the ability to manage sickness absence and phased return, recruitment, staff wellbeing, performance, training, and development.
- Experience of managing or supervising a team of professionals in a high-pressure, high-volume environment.
- Experience of designing and delivering bespoke training materials that cover all aspects of Admissions process, including legislative parameters.
- Experience in liaising with colleagues from across the broad range of Higher Education professionals, including Academic colleagues.
- Experience in a Higher Education setting with high-volume processing and tight deadlines, preferably within University Admissions.
This is a full-time position (35 hours per week) with a salary range of £32,332 - £36,024 per annum. Relocation assistance will be provided where appropriate. As a valued member of our team, you can expect a warm, welcoming, and engaging organizational culture, where your talents are developed and nurtured, and success is celebrated and shared.
