IT Service Management Engineer
2 weeks ago
Connect to your Industry
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.
Connect to your opportunity
As the CMDB Process Engineer you will help our team craft and track features and stories for our processes and tools by interpreting the needs of our customers into defined requirements.
- Interface with our customers, manage their requirements and craft stories across CMDB and ITOM processes in ServiceNow
- Conduct gap analysis to identify improvement areas in existing CMDB and ITOM processes
- Shape requirements by demonstrating latest technologies and tools to help shape the art of the possible within IT Operations
- Follow existing SAFE Agile methodologies and track work items assigned to completion across multiple development teams.
- Assist with setting up CMDB components and relationships according to the ServiceNow Common Service Data Model.
- Configure and run ServiceNow reports, dashboards and exports as per customer requirements when needed.
- Participate in testing and validation of acceptance criteria and act as a customer advocate for requirements.
Connect to your skills and professional experience
- Experience in ServiceNow ITSM, CMDB and ITOM platform areas.
- Proven experience with the ServiceNow Common Service Data Model & IT Operations Management.
- Proven ability to manage work from requirements to go live, preferably within an Agile environment.
- Demonstrated experience with providing advice and guidance on industry best practices and art of the possible tooling capabilities
- Prior experience with ServiceNow CMDB & Discovery tooling options in a complex enterprise level environment
- Proven experience with the configuration management processes including best practices, methodologies, techniques, KPIs.
- ITIL, Agile and/or ServiceNow certification (preferred)
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do.
Our hybrid working policy
You'll be based in one of our UK locations with hybrid working.
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