IT Service Management Engineer
3 weeks ago
Deloitte is seeking a highly skilled CMDB Process Engineer to join our team. As a CMDB Process Engineer, you will play a critical role in crafting and tracking features and stories for our processes and tools by interpreting the needs of our customers into defined requirements.
Key Responsibilities:
- Interface with customers to manage their requirements and craft stories across CMDB and ITOM processes in ServiceNow.
- Conduct gap analysis to identify improvement areas in existing CMDB and ITOM processes.
- Shape requirements by demonstrating latest technologies and tools to help shape the art of the possible within IT Operations.
- Follow existing SAFE Agile methodologies and track work items assigned to completion across multiple development teams.
- Assist with setting up CMDB components and relationships according to the ServiceNow Common Service Data Model.
- Configure and run ServiceNow reports, dashboards, and exports as per customer requirements when needed.
- Participate in testing and validation of acceptance criteria and act as a customer advocate for requirements.
Requirements:
- Experience in ServiceNow ITSM, CMDB, and ITOM platform areas.
- Proven experience with the ServiceNow Common Service Data Model & IT Operations Management.
- Excellent communication and ability to capture detailed functional requirements and translate into technical use stories.
- Proven ability to manage work from requirements to go live, preferably within an Agile environment.
- Demonstrated experience with providing advice and guidance on industry best practices and art of the possible tooling capabilities.
- Prior experience with ServiceNow CMDB & Discovery tooling options in a complex enterprise-level environment.
- Proven experience with the configuration management processes including best practices, methodologies, techniques, KPIs.
- Prior experience working in an enterprise-level professional services environment or similar.
- ITIL, Agile, and/or ServiceNow certification (preferred).
About Deloitte:
Deloitte is a global leader in professional services, providing audit, tax, consulting, and financial advisory services to a wide range of clients. Our team is dedicated to helping our clients achieve their goals and succeed in an ever-changing business environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented and diverse team.
How to Apply:
If you are a motivated and experienced CMDB Process Engineer looking for a new challenge, please submit your application. We look forward to hearing from you.
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