Change Management Specialist

1 month ago

London, Greater London, United Kingdom VML Enterprise Solutions Full time
Change Management and Enablement Consultant

We are seeking a highly motivated and experienced Change Management and Enablement Consultant to join our team at VML Enterprise Solutions. As a key member of our global organization, you will play a crucial part in driving the successful adoption and utilization of new technologies and processes.

Key Responsibilities:
  • Define User Roles: Develop clear and concise role profiles outlining responsibilities and system access needs for various user groups.
  • Conduct Needs Analysis: Lead use case analysis workshops to understand user needs, pain points, and desired outcomes.
  • Gather & Analyse Data: Design and analyse surveys to gather user feedback and measure adoption progress.
  • Develop Training Materials: Collaborate with subject matter experts (SMEs) to create engaging and effective training materials (e.g., presentations, guides, videos).
  • Deliver Training Programs: Facilitate engaging training sessions for end-users, tailoring content to different audiences and learning styles.
  • Manage Feedback & Communication: Collect, analyse, and distribute user feedback to relevant stakeholders. Provide regular progress updates, manage risks and issues, and ensure effective communication across the organization.
  • Maintain Program Governance: Contribute to program governance structures, including documentation, reporting, and stakeholder management.
Requirements:
  • Proven experience as an Change Management and Enablement Consultant or similar role.
  • Experience leading and driving change.
  • Strong understanding of change management principles and methodologies.
  • Excellent communication, presentation, and facilitation skills.
  • Experience in designing and delivering training programs.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Experience working with global stakeholders is a plus.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
  • Willingness to travel to client sites within the UK and potentially within the EU.
About VML Enterprise Solutions:

Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell, and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia.

As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.

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