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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Total Training Provision Full time
Job Description

At Total Training Provision, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our provisioning team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provisioning Activities: Process and manage provisioning activities, including lines and connectivity, to ensure seamless service delivery.
  • Administrative Tasks: Submit number ports, perform associated administrative tasks, and maintain accurate records.
  • Customer Communication: Provide regular communication and support to customers via email, telephone, and other channels.
  • Relationship Management: Liaise, coordinate, and maintain relationships with carriers, suppliers, and internal teams.
  • Documentation and Systems: Update and maintain provisioning documentation and systems to ensure accuracy and efficiency.
Requirements:
  • Industry Knowledge: Stay up-to-date with current industry trends and developments in the Internet, Telecoms, and IT industries.
  • Communication Skills: Possess excellent written and verbal communication skills to effectively interact with customers and internal teams.
  • Problem-Solving: Demonstrate strong problem-solving skills to resolve customer issues and improve service delivery.
  • Time Management: Prioritize tasks and manage workload effectively to meet deadlines and deliver results.
Competencies:
  • Professionalism: Demonstrate a professional approach to work, treating others with respect and consideration.
  • Teamwork: Collaborate with internal teams to achieve common goals and objectives.
  • Problem-Solving: Identify and resolve problems in a timely manner, gathering and analyzing information skillfully.
  • Technical Skills: Stay up-to-date with relevant technologies and share expertise with others.
Core Competencies:
  • Engaging: Work collaboratively with diverse teams to achieve success.
  • Disciplined: Meet tight timelines and drive the team to success.
  • Down to Earth: Be straightforward and grounded in your approach.
  • Friendly: Create a fun and relaxed work environment.
  • Helpful: Look for ways to help others and provide excellent customer service.
  • Persistent: Deliver results and get the job done, whatever it takes.