IT Service Desk Team Lead
4 days ago
Crimson is seeking an experienced IT Service Desk Team Lead to join our team. As a key member of our IT department, you will be responsible for leading our IT Service Desk team and ensuring the delivery of high-quality technical support to our clients.
Key Responsibilities:- Lead the IT Service Desk team and ensure the delivery of technical support to our clients.
- Oversee the resolution of incidents reported to the IT Service Desk, ensuring that service level agreements are met.
- Manage the IT Service Catalogue and ensure that all relevant ITIL processes are followed.
- Be responsible for the day-to-day delivery of technical support to the organisation, through the effective use of the IT Service Desk team and by working with other IT team colleagues.
- Ensure that Service Desk tickets are updated with progress notes, detailing progress on the task for both the end user and other team members.
- Communicate with all relevant parties affected by any task promptly.
- Ensure that health & safety standards and practices are being followed and upheld by all staff in the department.
- Work with colleagues to ensure comprehensive documentation of procedures and the Service Desk knowledge base are maintained.
- Work as part of a team to build & deploy new desktop / laptop / mobile equipment to the corporate environment.
- Take a pro-active approach in this job role, through monitoring the performance of staff and systems, and make regular routine inspections of installed equipment.
- Experience of leading / managing a team of technicians in an operational environment.
- Customer focused approach with a sense of urgency to provide the support our users need.
- A very well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results.
- An ambition to constantly learn new skills and develop knowledge.
- An outstanding team working ethic, communicating with colleagues in a clear and professional manner.
- Ability to apply ITIL processes to the provision of IT support in the airport and corporate environment.
- The ability to investigate and trouble-shoot a wide range of technical problems.
- An approach that builds professional rapport and trust with colleagues at all levels of the organisation.
- A personal drive and ambition to succeed in the face of adversity.
- Good written and spoken communication skills.
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IT Service Desk Team Lead
4 days ago
Luton, Luton, United Kingdom Crimson Full timeJob DescriptionJob Title: IT Service Desk Team LeadCompany: CrimsonLocation: On-siteJob Type: Full-timeSalary: £40,000 - £45,000 per annumJob Summary:We are seeking an experienced IT Service Desk Team Lead to join our team at Crimson. As a key member of our IT department, you will be responsible for leading our IT Service Desk team and providing technical...
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IT Service Desk Team Lead
4 days ago
Luton, Luton, United Kingdom Crimson Full timeJob DescriptionJob Title: IT Service Desk Team LeadCompany: CrimsonLocation: On-siteJob Type: Full-timeSalary: £40,000 - £45,000 per annumJob Summary:We are seeking an experienced IT Service Desk Team Lead to join our team at Crimson. As a key member of our IT department, you will be responsible for leading our IT Service Desk team and providing technical...
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IT Service Desk Team Lead
4 days ago
Luton, Luton, United Kingdom Crimson Full timeJob SummaryCrimson is seeking an experienced IT Service Desk Team Lead to oversee the delivery of technical support services to our clients. The successful candidate will be responsible for managing a team of technicians, ensuring that all incidents are resolved in a timely manner, and maintaining high standards of customer service.Key ResponsibilitiesTeam...
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IT Service Desk Team Lead
4 days ago
Luton, Luton, United Kingdom Crimson Full timeJob SummaryCrimson is seeking an experienced IT Service Desk Team Lead to oversee the delivery of technical support services to our clients. The successful candidate will be responsible for managing a team of technicians, ensuring that all incidents are resolved in a timely manner, and maintaining high standards of customer service.Key ResponsibilitiesTeam...
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IT Service Desk Team Lead
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Luton, Luton, United Kingdom Crimson Limited Full timeJob DescriptionJob Title: IT Service Desk Team LeadCompany: Crimson LimitedLocation: On-siteJob Type: Full-timeSalary: £40,000 - £45,000 per annumJob Summary:Crimson Limited is seeking an experienced IT Service Desk Team Lead to oversee the delivery of technical support services to our clients. The successful candidate will be responsible for managing a...
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