Network Infrastructure Specialist
3 weeks ago
Class Technology Solutions Ltd is seeking a highly skilled Network Manager to join our team. As a Network Manager, you will be responsible for ensuring the delivery of a consistent IT support service to our clients, establishing and maintaining high-quality learning facilities, and providing overall responsibility for CTS's IT service at the site.
Key Responsibilities:- Ensure a consistent IT support service is delivered to the site, establishing and maintaining high-quality learning facilities, and assisting in planning their future development.
- Provide overall responsibility for CTS's IT service at the site, including advanced troubleshooting, ensuring a consistent service level, identifying potential system issues, and escalating unresolved problems.
- Provide detailed specialist advice and guidance as required to the client on IT requirements.
- Work with CTS Account Managers to highlight system updates and improvements in line with site longer-term plans, strategies, or objectives.
- Oversee the training and up-skilling of the CTS staff on site.
- Prioritize staff workloads, mentor, advise, and train junior staff on appropriate working practices and procedures.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
- Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety, and security, and confidentiality, reporting all concerns to an appropriate person.
- Set up and check hardware and software for normal operation.
- Build and configure networked PCs, this could be a standalone setup or via image deployment.
- Perform maintenance on user accounts, site servers, and cloud platforms.
- Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
- Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
- Manage active network components, including switches, routers, and firewall.
- Follow processes and tasks described in site/client disaster recovery and maintenance plans.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.
- With the CTS Account Manager and Senior Engineer, maintain and regularly review whole-site system contingency plans.
- Follow instructions to test site backup and malware protection procedures, helpdesk, and investigated as required.
- Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.
- Potential to be assigned to project teams during the holidays under the guidance of the senior engineer team.
- GCSE Grade 5 or above in Maths and English
- A-Level, BTEC, NVQ, or T-Level in a relevant subject
- Industry qualifications within the IT sector, including Microsoft, Cisco, Aruba, Apple, is preferred
- 3-4 years of experience in an IT Support environment
- Solid understanding of wired and wireless networks and devices
- Ability to work independently and as part of a team under pressure
- Impeccable attention to detail and commitment to quality
- Experience in the education sector is desirable but not essential
- Technical troubleshooting and problem management skills
- Interpersonal skills sufficient to assist non-technical users of IT
- Ability to assess and re-prioritize workloads when circumstances or demands change
- Ability to take the initiative when necessary
- Competitive salary and benefits package
- Opportunity to work on diverse and challenging projects
- Death in Service benefit
- Company Pension scheme
- 25 days annual leave (not including Bank Holidays) increasing with length of service
- SAGE Employee benefits
- SAGE Employee assistance program
Due to the nature of this role involving visiting education establishments, successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.
At CTS, we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.
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