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Veterinary Front Desk Assistant

4 weeks ago

Bolton, Bolton, United Kingdom CVS Group Plc Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team at Pennine Vets. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Answering phone calls and booking appointments
  • Responding to client queries via phone, in person, and email
  • Registering new clients and completing insurance forms
  • Dispensing medications and taking payments
  • Providing a warm and welcoming experience to our clients and their pets
Requirements
  • Previous receptionist experience is essential, with veterinary experience a plus
  • Resilience and ability to cope with potentially distressing situations
  • Excellent communication and empathy skills
  • Strong customer service skills and experience dealing with the public
  • Positive attitude and excellent teamwork skills
  • Proficiency in Microsoft Office and other database management systems
About CVS Group Plc

CVS Group Plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce. Our success is derived from the passion our people have for animals and for making pets a priority.

We are committed to providing exceptional care and service to our clients and their pets, and we are looking for like-minded individuals to join our team.