IT Support Specialist

6 days ago


Thatcham, West Berkshire, United Kingdom Focus Resourcing Full time

Job Summary:

We are seeking a highly skilled IT Technician to join our team at Focus Resourcing. As an IT Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT systems.

Key Responsibilities:

  • Lead the planning, development, and execution of approved solutions and services to contribute to the technology direction.
  • Monitor the IT service desk and provide timely support to employees.
  • Responsible for the maintenance and support of desktops, laptops, tablets, smart devices, operating systems, and applications.
  • Lead root-cause troubleshooting and resolve technical issues efficiently.
  • Manage the service desk and provide support for all IT-related projects.

Requirements:

  • 2 years of technical delivery and support experience.
  • Understanding of service desk operations and ITIL-based service delivery.
  • Knowledge of windows desktop administration, Microsoft Office Suite, LAN/WAN maintenance, audio visual solutions, and IT security.

What We Offer:

  • 25 days holiday + Christmas shutdown + bank holidays.
  • Generous pension scheme - employer contribution at 9%.
  • Delicious free meals daily.
  • Various social occasions throughout the year.


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