IT Support Specialist
3 days ago
About the Role
We are seeking a highly skilled IT Support Specialist to join our team at Focus Resourcing Limited. As an IT Support Specialist, you will play a key role in ensuring the smooth operation of our IT systems and providing exceptional support to our employees.
Key Responsibilities
- Lead the planning, development, and execution of approved solutions and services to contribute to the technology direction.
- Monitor the IT service desk and provide timely support to employees.
- Responsible for desktops, laptops, tablets, smart devices, operating systems, and applications.
- Lead root-cause troubleshooting and resolve technical issues efficiently.
- Service desk management and provide support for all IT-related projects.
Requirements
- 2 years of technical delivery and support experience.
- Understanding of service desk operations and ITIL-based service delivery.
- Knowledge of windows desktop administration, Microsoft Office Suite, LAN/WAN maintenance, audio visual solutions, and IT security.
What We Offer
- 25 days holiday + Christmas shutdown + bank holidays.
- Generous pension scheme – employer contribution at 9%.
- Delicious free meals daily.
- Various social occasions throughout the year.
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