Oracle Cloud Financial Support Expert

1 week ago

Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Opportunity

Peaple Talent has partnered with a leading global professional services organization to recruit for an Oracle Cloud Functional Support Analyst. The role will report to the Oracle Support Manager and sit within the Finance Systems Team, assisting with the newly built Oracle Cloud Fusion system, transitioning it into a steady state, resolving end-user issues, replicating bugs, and working with a third-party managed service.

Key Responsibilities

  • Collaborate with finance on their newly delivered Oracle Cloud Fusion system to deliver high-caliber system reports, analysis, and support to meet business needs.
  • Provide support services to the Cloud instance of Oracle Fusion, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Accounting, Fixed Assets, Accounting Hub, FCCS, EPM, and OIC modules.
  • Investigate and resolve incidents and defects related to the full end-to-end process, Oracle EBS modules, and connected systems to the Finance domain, considering root cause resolution and scalability.
  • Replicate system issues in development environments and support testing changes to ensure they pass acceptance testing.
  • Provide system administration, maintenance, interface management, and support for control of Opening/Closure of ledgers during month-end periods.
  • Work with third-party support partners, using their ticket portals, to resolve issues.
  • Highlight major impacting issues to the Oracle Support Manager to ensure business impact is managed.

Requirements

  • Strong understanding of Oracle Cloud Financial modules (4+ years)
  • Experience with implementing or supporting Oracle Cloud projects is valuable, along with a strong understanding of finance processes.
  • Proficient in analyzing requirements, configuring systems, conducting user training, and providing ongoing support is crucial.
  • Oracle certifications are a bonus.

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