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Supervisor - Luxury Fashion Retail

2 months ago


Brighton, Brighton and Hove, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and experienced Supervisor to join our team at FLANNELS, a luxury fashion destination for men and women. As a Supervisor, you will play a key role in supporting the daily workload and delegating tasks to the team, ensuring that all tasks are completed to the highest standard.

Key Responsibilities

  • Support and Delegation: Assist with daily workload and delegate tasks to the team, ensuring that all tasks are completed to the highest standard.
  • Work Supervision: Supervise work, check completion, and deliver to expectation set by line manager.
  • Communication: Use business communication tools for completion of tasks and ensure the team understands all key functions.
  • Process and Procedures: Understand all process and procedures and set the example for others.
  • Seasonal Guidelines: Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles.
  • Daily Controls: Understand daily controls and how to set up the store.
  • Security Measures: Understand company policy and rules regarding security measures and demonstrate compliance and controls.
  • Till and Cash Controls: Compliance with all till and cashing up controls.
  • Sales Opportunities: Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements.
  • Product Knowledge: Understand product features and benefits, ensuring knowledge is kept up to date in line with new products.
  • Merchandising Guidelines: Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners.
  • KPI Targets: Understand KPI targets and expectations to achieve results.
  • Commercial Awareness: Demonstrate commercial awareness and adopt right product, place, and time compliance.
  • Frasers Structure: Understand the Frasers structure, elevation strategy, and initiatives.
  • Team Engagement: Engage with and feedback issues to contribute to the wider business.
  • Senior Management Support: Support senior management to coach the team.
  • Performance Management: Understand and support performance management processes.
  • Role and Responsibilities: Understand your individual role and responsibilities and how they impact the team.
  • Best Practice: Demonstrate day-to-day best practice standard and compliance.
  • Team Support: Support the team and act as a role model.
  • Communication: Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within the store.
Requirements
  • Leadership Experience: Experience of leading a team within a retail environment.
  • Luxury Brand Knowledge: Knowledge of and passion for luxury brands.
  • Sales Drive: Ability to drive sales through excellent service.
  • Visual Presentation: Understanding of visual presentation and how to impact the sales floor commercially.
  • Team Motivation: Ability to motivate a team with effective communication.
Rewards
  • Staff Discount: 20% Staff Discount across all Frasers group Stores.
  • Excellent Bonus Scheme: Excellent bonus scheme.
  • Career Path Opportunities: Clear career path opportunities and new exciting training programs.