Estates Coordinator

2 months ago


Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time
About the Role

We are seeking an experienced and motivated administrator to join our Helpdesk Team as an Estates Coordinator. The successful candidate will provide administrative and secretarial support to the Estates function, ensuring that all Estates-related documentation and correspondence are dealt with effectively according to agreed procedures.

Key Responsibilities
  • Process maintenance requests within the department, prioritizing defects and liaising with relevant contractors to ensure work is carried out in a prompt and effective manner.
  • Operate the Estates Helpdesk System, accurately recording requests, contractor instructions, urgency, completion, and invoice details, ensuring records are kept current and notifying clients of action taken.
  • Assist with the Trust's waste disposal activities, receiving and collating Waste Management Consignment notes.
  • Provide a Helpdesk service for waste management queries for all Trust sites, resolving many where possible and forwarding others as appropriate.
  • Assist with the management of the Trust's cleaning and waste contracts, raising any concerns as appropriate and carrying out monthly audits when required.
  • Deal with telephone enquiries in a courteous and professional manner from a wide range of NHS personnel, legal teams, solicitors, sub-contractors, suppliers, and so on, ensuring that each query is dealt with efficiently and forwarded onto the appropriate person.
  • Arrange meetings, book rooms, take minutes and notes, type up and distribute to relevant personnel or department.
  • Ensure that effective filing and record systems are in place and are maintained, and for the archiving and retrieval of documentation as and when required.
  • Deal with emails and general correspondence, some of which may be of a confidential and/or sensitive nature.
  • Deal with incoming and outgoing post for the department, scanning and copying of any documentation and distributing to the right person.
  • Assist the Estates Compliance Officers with Estates contracts.
  • Assist with the implementation of the Control of Contractors Policy.
  • Participate in staff work plans, staff appraisals, one-to-one meetings, and annual reviews.
  • Approve purchase orders and invoices within delegated financial limits and Standing Financial Instructions.
  • To assist designated contract managers with utility providers and invoices.
  • Monitor InPhase incidents, liaise with Estates and other staff, take action as appropriate or refer as appropriate, and enter responses/updates.
  • To support a programme of departmental continuous improvement.
  • To fully support the Estates function as required by the Head of Estates.
Person Specification
  • Minimum of 4 GCSEs grade C or above, including Maths and English.
  • Previous experience of working in an administrative role.
  • Computer literate with a good understanding of Word and Excel.
  • Excellent written and verbal communication skills.

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